Around 1/5th of your customers will never come back to your ecommerce store because of bad customer service.
Unanswered phone calls, no replies to your service emails, lost tracking numbers, lost orders.
This results in bad reviews on your website, Facebook or Trustpilot and thus not only these customers lose faith in you but they also tell their friends.
What’s worse, future customers will never buy from you because of bad reviews about you online.
Get a Customer Service Team that knows how to handle ecommerce support, the right way: